WHAT ARE PACKAGES?

Packages are a bundle of rides or kilometres offered at a discount. When you buy a package, you pay for your discounted rides or KMs up front and save BIG in the long run! It’s the best way to save on daily transportation.

We have two types of packages to suit your specific needs:

RIDE PACKAGES
KM PACKAGES

WHY SHOULD I USE PACKAGES?

Ride Packages

PAY UPFRONT AND SAVE BIG

Predictable prices make it easier to plan your monthly expenses.

GET A DISCOUNT ON THE TOTAL RIDE COST

Predictable prices make it easier to plan your monthly expenses.

PRIORITY CUSTOMER SUPPORT

Only the best Customer Service for our VIPs!

Km Packages

Pay up front for a set number of discounted rides. For any ride that costs less than the pre-defined discount, you pay nothing. Otherwise, you’ll only be charged the difference between your ride cost and the discount amount.

PAY ONCE AND PAY LESS

All your rides are automatically discounted just like a promo code.

NO PEAK. NO CHARGES

All your rides are automatically discounted just like a promo code.

PRIORITY CUSTOMER SUPPORT

All your rides are automatically discounted just like a promo code.

HOW DO I BUY A PACKAGE?

It’s easy! You can buy Packages right through the app. You can pay using a credit or debit card, or Careem credit, which you can top-up by paying your captain extra cash after a trip, by redeeming Careem Rewards points or through Fawry, Easypaisa or other payment channels*. Be sure to turn on the “auto renew” option while checking out to automatically repurchase the same Package when yours runs out!

*Only available in certain markets.

FAQS

Unfortunately, your package cannot be used in conjunction with other promotions. You can, however, apply a promo code purchasing your package.

Unfortunately, unused kilometres and rides will expire on the stipulated date and cannot be carried over even if a new package is purchased before expiration, so try to make sure you use it to the fullest!

No, you don’t get loyalty points when you purchase a package directly. However, you get loyalty points for topping up your Careem PAY account, so you can always top up your account and use the credit to purchase packages in order to get loyalty points.

You can turn off auto renew by navigating to the Packages section of the side menu, tapping on the Package of your choice and choosing the “disable auto renew” option. Alternatively, you can navigate to Package settings in the settings section of the side menu and turn off auto renew from there.